Privacy Policy

Privacy Policy

Introduction

Welcome to https://companion-care-mcallen-texas.primarycareaid.com (hereinafter referred to as “Companion care McAllen Texas,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy details our practices regarding the collection, handling, and disclosure of information from users visiting our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to, our official website, mobile applications, online forms, email newsletters, and any other digital services provided under the Companion care McAllen Texas brand. It is important to emphasize that this policy does not extend to external platforms or websites that you may access through links on our site, as these have their own privacy policies that govern data collection practices.

Processing Activities

This document outlines our privacy practices for various user interactions:

  1. Using Our Applications and Services: When you sign up and use our applications or services as an authorized user, we collect and process your personal data to provide personalized experiences and manage your account.
  2. Visiting Our Websites: If you browse our websites, we may gather information about your visit, including page views, unique visitors, and referral sources, for analytics and improvement purposes.
  3. Communication with Us: We communicate with users through various channels like emails, calls, or text messages (SMS). By choosing to receive such communications, you agree that we may store and process this data.

Personal Data Collection

We collect several types of personal data, which can be broadly categorized as follows:

  1. Account Information: This includes your name, user ID, and password hash for secure login.
  2. Payment Details: We securely store payment information such as credit/debit card numbers (partially or fully), billing addresses, and transaction history for processing payments and managing subscriptions.
  3. Financial Records: Financial data related to services rendered or purchases made through our platform is collected and stored securely.
  4. Purchase Information: Details about your orders, including products purchased, quantities, and associated pricing, are recorded for order fulfillment and customer support.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar data from your mobile device may be used to enhance user experiences.
  6. Location Data: With your consent, we may access and collect location information to provide location-based services.
  7. Feedback and Reviews: We encourage users to share feedback and reviews, which include personal insights and preferences.
  8. Social Media Information: If you choose to log in or interact with our platform using social media accounts, we may collect data from those platforms as permitted by their privacy settings.
  9. Product Interaction: We track user interactions with products on our site, such as product views, clicks, and additions to cart, to personalize recommendations.

We obtain this data through direct user input, automated systems (like cookies and tracking technologies), and third-party service providers who assist in data collection, subject to their respective privacy agreements.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These ensure basic functionalities of the site, such as enabling secure log-ins.
  2. Preference Cookies: They remember user preferences for a personalized browsing experience.
  3. Analytics Cookies: Used by analytics providers to collect aggregated data about site usage and performance.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We retain personal data for as long as it is necessary for the purposes specified in this policy or required by applicable laws. When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Security Measures

To protect your personal data, we have implemented robust security measures:

  1. Encryption: We use encryption protocols for secure data transmission and storage.
  2. Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Only authorized personnel have access to sensitive data, and we regularly review and update access permissions.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect or solicit personal information from minors. If you believe we have collected such data by mistake, please contact us immediately so that we can rectify the issue.

Your Data Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access and Rectification: You can request access to the personal data we hold about you and seek corrections if it is inaccurate or incomplete.
  2. Erasure (Right to be Forgotten): In some regions, you have the right to request the deletion of your data, subject to legal exceptions.
  3. Data Restriction: You may ask us to restrict the processing of your data in certain circumstances.
  4. Data Portability: We can provide your personal data in a structured, commonly used format upon request.
  5. Objection and Non-Discrimination: You have the right to object to the processing of your data and to be free from discriminatory practices.
  6. Appeals/Complaints: If you believe your privacy rights have been infringed, you can file an appeal or complaint with us or relevant supervisory authorities.

To exercise any of these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to valid requests within the legally prescribed time frame.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage users to review this policy periodically.

Contact Information

If you have any questions regarding privacy, data security, or this Policy, please contact us:

  • Email: privacy@companion-care-mcallen-texas.primarycareaid.com
  • Postal Mail: Companion care McAllen Texas Privacy Team, [Address], City, State, Zip Code

We value your trust in our commitment to data privacy and security.